Remotetool is a turnkey video-call platform built to elevate in-kiosk engagement for IQOS sales across Greece, the Czech Republic and Slovakia. Shoppers browsing product information on the kiosk screen could instantly connect face-to-face with a live sales agent who saw the same kiosk feed and can guide them in real time, making every interaction seamless and personalized.

Behind the scenes, supervisors can access a unified dashboard to monitor ongoing calls, review call history and recordings, and pull detailed analytics on engagement and visitor trends. This end-to-end oversight ensures service quality, uncovers insights for continuous improvement and keeps teams aligned on performance metrics.

Deployed across three regional servers and continuously refined over a three-year run, Remotetool combines robust backend infrastructure with an intuitive kiosk application. The result is a reliable, scalable solution that bridges digital convenience with human expertise, transforming hundreds of touch-and-go visits into meaningful customer conversations.